Call us at 1.800.587.LENS (5367) to obtain personalized instructions on returning your lenses.

Satisfaction Guarantee:

• Money back on all lenses that are returned within 30 days of invoice date in sealed vials or original, unopened contact lens boxes. All gas permeable, hard, and toric lenses are non-cancelable and non-refundable as they are custom made.

• 100% merchandise exchange for defective lenses that are returned within 30 days in packages that have been opened.

• Sears Optical cannot be responsible for torn or abused lenses or changes in doctor's refractions or fit.

• Tint/color satisfaction - We are unable to accept open vials or packages back due to dissatisfaction of color. Since we are not the lens manufacturer, we cannot be responsible for different dye lots not matching.

• Toric contact lenses - Each toric lens label shows specs of the lens contained in the vial or package. Sears Optical fills prescriptions exactly or within these clinically acceptable tolerances: sphere and/or cylinder +/- .25 degrees, but never both in the same direction; axis +/- 5 degrees.